Privacy Statement

1. Who We Are

Trading name
NovaSkin Aesthetics Studio™ + Mobile Clinic

Legal entity
VAN-EYK INVESTMENTS LTD

Company number
16716560

Registered office
71–75 Shelton Street
London
WC2H 9JQ
United Kingdom

Contact email
mail@johnvaneyk.com

2. Personal Data We Collect

We may collect and process the following categories of personal data:

Identity and contact information
Name, address, email address, phone number, date of birth

Booking and communication data
Appointment details, enquiries, messages, correspondence

Medical and aesthetic data
Medical history forms
Consultation notes
Treatment records
Consent forms
Before and after photographs

Payment information

Payment method used and transaction references. We do not store full card details.

Website usage data

IP address, browser type, device information, pages visited, and usage statistics

Medical and aesthetic data is classified as special category data under UK GDPR and is handled with enhanced care and security.

3. How and Why We Use Your Data

We process personal data for the following purposes:

To provide safe and appropriate aesthetic treatments
To assess suitability for treatments and meet professional obligations
To manage appointments, bookings, and client communications
To maintain accurate client records
To process payments
To comply with legal and regulatory requirements
To improve our services and website functionality

4. Lawful Basis for Processing

We rely on the following lawful bases under UK GDPR:

Consent
For medical information, consultation records, consent forms, and photography

Contract
To fulfil bookings and provide requested services

Legal obligation
To comply with health, safety, and regulatory requirements

Legitimate interests
To manage our business operations, communications, and service improvements

You may withdraw consent at any time where consent is the lawful basis, subject to legal and professional record-keeping requirements.

5. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data, including:

Secure digital storage systems
Password protected devices and software
Limited access to authorised personnel only
Secure handling of physical records

Medical and treatment records are retained in line with professional and legal requirements. We do not keep personal data for longer than necessary.

6. Mobile Services

When providing mobile treatments at a client’s home or location, personal and medical data may be accessed off-site using secure devices. We ensure that the same level of data protection applies to mobile services as clinic-based treatments.

7. Sharing of Personal Data

We do not sell or rent your personal data.

We may share data with trusted third parties where necessary, including:

Website and booking platform providers such as Wix
Payment providers approved by our banking partner
Professional advisers such as accountants or insurers
Regulatory authorities where legally required

All third parties are required to process data securely and in accordance with data protection law.

8. Cookies and Website Analytics

Our website uses cookies and similar technologies to ensure functionality and improve user experience. This may include basic analytics provided by Wix.

For more information, please refer to our Cookie Policy. You can manage your cookie preferences through our website.

9. Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of data where applicable
Withdraw consent
Object to processing
Request data portability

Requests can be made by contacting us using the details below. We may need to verify your identity before processing requests.

10. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

11.. Children

Our services are strictly for clients aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18.

12. Updates to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in legal requirements or business operations. The most current version will always be available on our website.

10. Contact

If you have any questions about this Privacy Statement or how your data is handled, please contact:

NovaSkin Aesthetics Studio + Mobile Clinic
Email: mail@johnvaneyk.com